Refund Policy

Written Return and Refund Policy

According to the provisions of Ordinance 130/2000 regarding consumer protection in the conclusion and execution of distance contracts, the Consumer has the right to notify the merchant in writing that they are renouncing the purchase, without penalties and without invoking a reason, within 14 days from the receipt of the product or, in the case of services, from the conclusion of the contract.

The Customer is required to check the physical integrity of the parcels within a maximum of 24 hours of their receipt. Any subsequent complaint will not be considered!

Therefore, the Consumer can return the purchased products in the original packaging and in the same condition as they were received, bearing the costs of transportation.

S.C. NEXON DYNAMIC CORPORATION S.R.L. will refund the value of the order by bank transfer, within 30 days from the date of written termination of the contract, provided that the goods are received within the above period.

The refunded amount to the Consumer does not include transportation costs. Products that show physical changes, hits, breakage, scratches, shocks, signs of wear, etc., will not be accepted for return.

In cases where deliveries are made by the Seller's staff, as well as in the case of picking up products from the Seller's store/warehouse, the Buyer has the obligation to check and test the goods in the presence of the S.C. NEXON DYNAMIC CORPORATION S.R.L. representative. This case cannot be considered distance selling, and as a result, the consumer does not benefit from the right to terminate the contract within 10 days. The consumer is not obliged to sign the receipt of the product until its proper testing.